Radiator Decrimp Machine

Dear Valued Customer:

We want to do better. This new survey is designed to pinpoint specific areas for improvement or that need to be maintained. We need your help to decide what we need to improve and what we do well. If you would take a few minutes to grade us on the comments below, it would help us tremendously.

(Please mark how you would grade us on each comment.) Check NA if you have no opinion or the item does not apply to you.

Sales & Quotation	Excellent	Good	Fair	Poor	NA
1. Our quotations for you are processed promptly
2. Our quotations for you are processed within the time frame that we commit to
3. Our quotations are understandable and include the information that you need
4. Assuming similar kind and quality, our pricing is competitive
Please comment on aspects of our Sales and Quotation process that you think are either exceptional or need to be improved:

Engineering	Excellent	Good	Fair	Poor	NA
1. Our designs are understandable and appropriately formatted
2. We seek the appropriate approvals from you
3. Our designs meet your expectations in terms of innovation
4. Assuming similar kind and quality, our pricing is competitive
5. Any/all design changes were handled in a satisfactory manner
Please comment on aspects of our Engineering that you think are either exceptional or need to be improved:

Manufacturing Excellent Good Fair Poor NA

1. Products are manufactured to specifications agreed upon

2. Specifications are inspected and validated appropriately

3. Delivery timing of our products meets your needs

4. We deliver our products when we say we will

5. Our products are packaged securely, neatly and convenient for your needs

6. Time and material jobs are priced fairly

Please comment on aspects of our Manufacturing that
you think are either exceptional or need to be improved:

Accounting	Excellent	Good	Fair	Poor	NA
1. Our shipping documentation is complete and accurate
2. Our invoices are accurate and include necessary information
3. Our invoices are sent in a timely manner
Please comment on aspects of our Accounting that you think are either exceptional or need to be improved:

Customer Service Excellent Good Fair Poor NA

1. When you have a problem with us or our products, we respond promptly

2. When you call us, your call is managed effectively

3. When you leave messages either by Phone, FAX, or email, we respond promptly

Please comment on aspects of our Customer Service that
you think are either exceptional or need to be improved: